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samna
Samna Documentation
  • Pages
    • Changelog
    • Introduction
      • Key Features
      • Use Cases
    • General Documentation
      • Enroll Devices
      • System Architecture Overview
        • Components and Interactions
      • Security Features
        • Data Protection
        • User Authentication and Authorization
        • User Roles and Permissions
      • Installation and Setup
        • How to become a Samna-user
        • System Requirements
        • Installation Guide
        • Configuration Settings
      • Limiting Application Access to Specific Exchange Online Meeting Room Calendars
      • Microsoft Graph Permissions Documentation
    • Samna Meet Documentation
      • Getting Started
        • What is Samna Meet?
        • Key Features
        • Initial Setup
        • Device Configuration
      • Using Samna Meet
        • Booking Meetings
          • Filtering Private Meetings
        • Managing Calendars
        • In-Meeting Controls
      • Troubleshooting
        • icon picker
          Common Issues
        • FAQ
    • Samna Area Documentation
      • Getting Started
        • Installation
        • Floor Plan Setup
        • Content Management
      • Using Samna Area
        • Navigating the Map
        • Viewing Room Details
        • Interacting with the Information Bar
      • Customizing Samna Area
        • Floor Plan Updates
        • Information Bar Content
        • Branding
      • Troubleshooting
        • Common Issues
        • FAQ
      • Technical Documentation
        • API Reference
        • Integration Guide
        • Dynamic Map Updates
    • Samna Digital Signage Documentation
      • Introduction
        • What is Samna Digital Signage?
        • Why Choose Samna Digital Signage
        • Who is Samna Digital Signage For?
        • Key Features
        • SDS: A Seamless Part of the Samna Ecosystem
        • A Versatile Solution for Diverse Audiences
      • User Guide
        • How to use Samna Digital Signage
        • Interface Overview
        • Displaying Content
        • Scheduling Content
      • Admin Guide
        • Admin Setup and Configuration
        • Managing Content
        • Customizing Display Settings
        • Integration with Other Systems
      • Technical Documentation
        • API Reference
        • Integration Guide
        • Future Enhancements
    • API Documentation
samna
Samna Documentation
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Common Issues

Common Issues

This section addresses common issues you might encounter with Samna Area and provides troubleshooting steps to resolve them.

Samna Error Screen

The 4 stages of Samna

⁠
⁠
⁠

Device Claims to be Online/Offline

This stage checks if Samna has connection to something. That could be only the local network.

Internet connection verified/unverified

This stage checks if the device can reach the internet.

Samna is reachable/unreachable

This stage verifies that Samna online can be reached. If you have troubles here, it’s usually the firewall blocking 443 at *.samna.io.
At a minimum, you should exempt 443
api.samna.io
⁠
and
device.samna.io
⁠
on your IoT network.
Time error on the device - Ensure that *.ntp.pool.org is exempted on your IoT network.

Device can connect

If you’ve reached this stage, all is fine and you will meet the Samna QR-code generator!

Other errors

Time is not correct:
Samna Meet uses NTP-pool by default. You can change this in the Android settings, or exempt 443 NTP *.pool.ntp.org
Tablet Not Connecting to Wi-Fi:
Check that the Wi-Fi network is available and the tablet is within range.
Ensure you're entering the correct Wi-Fi password.
Restart the tablet and try connecting again.
If using PoE, ensure the network switch is PoE-enabled and supplying power.
If the issue persists, contact Samna support for assistance.
Screen Unresponsive or Frozen:
Try restarting the tablet by holding down the power button.
If the issue persists after restarting, contact Samna support.
Bookings Not Syncing with Calendar:
Verify that the correct room is connected in the Samna Portal settings.
Check for any errors in the integration logs in the Samna Portal.
Ensure that the calendar events meet the Samna Meet booking criteria (e.g., correct meeting room name, valid time).
Tablet Displaying Incorrect Information:
Verify that the correct meeting room is associated with the tablet in the Samna Portal.
Refresh the Samna Meet app on the tablet.
If the issue persists, contact Samna support.
LED Lights Not Functioning:
Check the LED light settings in the theme customization section of the Samna Portal.
Ensure the LED lights are securely connected to the tablet.
If the issue persists, contact Samna support.
Samna Error Screen
The 4 stages of Samna
Device Claims to be Online/Offline
Internet connection verified/unverified
Samna is reachable/unreachable
Device can connect
Other errors
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