Samna Documentation

Pages
- Changelog
- Introduction
  Key Features
  Use Cases
- General Documentation
  Enroll Devices
  System Architecture Overview
  Components and Interactions
  Security Features
  Data Protection
  User Authentication and Authorization
  User Roles and Permissions
  Installation and Setup
  How to become a Samna-user
  System Requirements
  Installation Guide
  Configuration Settings
  Limiting Application Access to Specific Exchange Online Meeting Room Calendars
  Microsoft Graph Permissions Documentation
- Samna Meet Documentation
  Getting Started
  What is Samna Meet?
  Key Features
  Initial Setup
  Device Configuration
  Using Samna Meet
  Booking Meetings
  Filtering Private Meetings
  Managing Calendars
  In-Meeting Controls
  Troubleshooting
  Common Issues
  FAQ
- Samna Area Documentation
  Getting Started
  Installation
  Floor Plan Setup
  Content Management
  Using Samna Area
  Navigating the Map
  Viewing Room Details
  Interacting with the Information Bar
  Customizing Samna Area
  Floor Plan Updates
  Information Bar Content
  Branding
  Troubleshooting
  Common Issues
  FAQ
  Technical Documentation
  API Reference
  Integration Guide
  Dynamic Map Updates
- Samna Digital Signage Documentation
  Introduction
  What is Samna Digital Signage?
  Why Choose Samna Digital Signage
  Who is Samna Digital Signage For?
  Key Features
  SDS: A Seamless Part of the Samna Ecosystem
  A Versatile Solution for Diverse Audiences
  User Guide
  How to use Samna Digital Signage
  Interface Overview
  Displaying Content
  Scheduling Content
  Admin Guide
  Admin Setup and Configuration
  Managing Content
  Customizing Display Settings
  Integration with Other Systems
  Technical Documentation
  API Reference
  Integration Guide
  Future Enhancements
- API Documentation

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This section addresses common issues you might encounter with Samna Area and provides troubleshooting steps to resolve them.

Samna Error Screen

The 4 stages of Samna

⁠
⁠
⁠

Device Claims to be Online/Offline

This stage checks if Samna has connection to something. That could be only the local network.

Internet connection verified/unverified

This stage checks if the device can reach the internet.

Samna is reachable/unreachable

This stage verifies that Samna online can be reached. If you have troubles here, it’s usually the firewall blocking 443 at *.samna.io.

At a minimum, you should exempt 443

api.samna.io⁠

and

device.samna.io⁠

on your IoT network.

Time error on the device - Ensure that *.ntp.pool.org is exempted on your IoT network.

Device can connect

If you’ve reached this stage, all is fine and you will meet the Samna QR-code generator!

Common Issues:

Time is not correct:

Samna Area uses NTP-pool by default. You can change this in the Android settings, or unblock NTP *.pool.ntp.org

Map Not Displaying or Loading Slowly:

Internet Connection: Ensure your device has a stable internet connection. Samna Area requires internet access to load maps and update information.

Browser Cache: Try clearing your browser cache and cookies.

Firewall Settings: If you're accessing Samna Area from a corporate network, check if any firewall settings are blocking access to the application.

Server Issues: In rare cases, the Samna Area servers might be experiencing issues. Contact Samna support for assistance.

Incorrect or Outdated Floor Plans:

Contact Samna Support: If you notice incorrect or outdated floor plans, contact Samna support to request an update.

(Advanced Users) SVG Editing: If you're comfortable with SVG editing, you may be able to make minor adjustments to the floor plan directly in the Samna Portal.

Points of Interest (POIs) Not Appearing or Incorrect:

Check Configuration: Ensure that POIs are correctly configured in the Samna Portal.

Refresh Data: If the POIs are new or recently updated, try refreshing the Samna Area map to ensure the latest data is loaded.

Information Bar Not Displaying Content:

Check Content Schedule: Verify that the content you expect to see is scheduled to display at the current time.

Data Source Issues: If the Information Bar content relies on external data sources (e.g., news feeds, weather), check if those sources are accessible and functioning properly.

Integration Issues (e.g., with Samna Meet):

Check Integration Settings: Review the integration settings in the Samna Portal to ensure they are correctly configured.

Error Logs: Look for error messages in the integration logs to identify potential issues.

Contact Support: If you cannot resolve the integration issues, contact Samna support for assistance.

General Troubleshooting Tips:

Restart: If you're experiencing any unexpected issues, try restarting the device running Samna Area and refreshing the web browser.

Check for Updates: Ensure that you have the latest version of Samna Area installed. Updates often include bug fixes and performance improvements.

Contact Support: If you're unable to resolve an issue using the steps above, don't hesitate to contact Samna support for further assistance.