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Samna Documentation
  • Pages
    • Changelog
    • Introduction
      • Key Features
      • Use Cases
    • General Documentation
      • Enroll Devices
      • System Architecture Overview
        • Components and Interactions
      • Security Features
        • Data Protection
        • User Authentication and Authorization
        • User Roles and Permissions
      • Installation and Setup
        • How to become a Samna-user
        • System Requirements
        • Installation Guide
        • Configuration Settings
      • Limiting Application Access to Specific Exchange Online Meeting Room Calendars
      • Microsoft Graph Permissions Documentation
    • Samna Meet Documentation
      • Getting Started
        • What is Samna Meet?
        • Key Features
        • Initial Setup
        • Device Configuration
      • Using Samna Meet
        • Booking Meetings
          • Filtering Private Meetings
        • Managing Calendars
        • In-Meeting Controls
      • Troubleshooting
        • Common Issues
        • icon picker
          FAQ
    • Samna Area Documentation
      • Getting Started
        • Installation
        • Floor Plan Setup
        • Content Management
      • Using Samna Area
        • Navigating the Map
        • Viewing Room Details
        • Interacting with the Information Bar
      • Customizing Samna Area
        • Floor Plan Updates
        • Information Bar Content
        • Branding
      • Troubleshooting
        • Common Issues
        • FAQ
      • Technical Documentation
        • API Reference
        • Integration Guide
        • Dynamic Map Updates
    • Samna Digital Signage Documentation
      • Introduction
        • What is Samna Digital Signage?
        • Why Choose Samna Digital Signage
        • Who is Samna Digital Signage For?
        • Key Features
        • SDS: A Seamless Part of the Samna Ecosystem
        • A Versatile Solution for Diverse Audiences
      • User Guide
        • How to use Samna Digital Signage
        • Interface Overview
        • Displaying Content
        • Scheduling Content
      • Admin Guide
        • Admin Setup and Configuration
        • Managing Content
        • Customizing Display Settings
        • Integration with Other Systems
      • Technical Documentation
        • API Reference
        • Integration Guide
        • Future Enhancements
    • API Documentation
samna
Samna Documentation
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FAQ

FAQ

Q: How do I update the Samna Meet software on the device?
A: Samna Meet tablets automatically check for updates and install them when available. You can also manually check for updates in the
Samna Portal
⁠
. The portal will notify you if you have any devices on an older version of Samna: ​
image.png
⁠
⁠
Q: Can I customize the information displayed on the device screen?
A: Yes, you can customize the Room name (Alias), idle display, and general look & feel using the theme system in the Samna Portal.
Q: What if I need to change the meeting room associated with a device?
A: You can easily change the associated meeting room in the "Devices" section of the Samna Portal.
Q: How do I factory reset a device?
A: You can easily wipe a device through the
Samna Portal
⁠
through the device settings. Be aware that this will erase the device from Samna and you will no longer be able to control it from the Samna Portal.
Q: Can I connect several devices to the same room?
A: You can connect as many devices you’d like to the same room. ​Note: License is active per endpoint.
Q:
Contact Support:
If you are unable to resolve an issue using the troubleshooting steps above, please contact Samna support for further assistance. You can reach us via:
Email: hi@samna.io
Phone: +47 4612 4712
Online Support Portal:
samna.io
⁠
⁠
We are committed to providing prompt and helpful support to ensure your Samna Meet system runs smoothly.
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